MEMBERSHIP POLICIES & STUDIO RULES
The Firm Cardio Studio designed the Membership Policies (“Policies”) and the studio rules (“Rules”) to ensure a safer and more enjoyable environment in which to exercise. So, please be thoughtful and observe the Policies and Rules that you, and all members, have agreed to follow. The Firm Cardio Studio, in its sole discretion, may modify the Policies and Rules without notice at any time. It’s your responsibility to know and follow the most current Policies and Rules. All approved signs posted in a club or on the premises shall be considered a part of the Policies and Rules of The Firm Cardio Studio.
The following Polices and Rules replace all previous Policies and Rules. If there is any conflict between these Policies and the posted club Rules, these Policies and Rules apply.
If you violate any of these policies, your membership may be suspended or terminated. Our decision on all questions regarding construction or interpretation of these policies is final.
The Firm Cardio Studio, offers online reservations for our members benefit. Platinum members may reserve up to 2 weeks in advance. All others may reserve up to a week in advance.
Once enrolled in a class, member is assured that they will have a spot and equipment is available when they arrive. If you do not reserve a class, please plan on arriving 10 to 15 minutes before the scheduled class to allow time to set up equipment and heart rate rental. Rental heart rate straps are not available once a class has started.
If you are unable to make a class you have signed up for, please unreserved, to allow someone else a spot. Reserving a spot and failing to show up for a class is considered a “No Show”.
NO SHOW FEES
If you pay per class class (drop in) and fail to show up for the class, no refund will be issued. If you purchase a single class and unreserve prior to the cut off time, the class fee will be refunded to your account. If you “late cancel”, your account will be charged 50% of the class fee.
If you have a limited or unlimited membership, “No Show” fees may be assessed at $5.00 per offense. Late cancel fees are $2.50 per incidence. If you are unable to unreserved online, please call or text club management at 682-251-8438. You may also use the “Call Me Now” chat at www.thefirmcardio.com
HEART RATE MONITORS
The Firm Cardio Studio, uses the latest technology to help members meet fitness goals. Heart rate monitors are used as part of the biofeedback. Monitors are made available on a first come first serve basis. Platinum Member may use Premium Heart Rate Straps (arm bands) at no charge. All others are charged $1 per use if available. Chest straps are rented free of charge to anyone.
Heart Rate straps may be purchased either at the studio or elsewhere. If you purchase elsewhere, they need to be ANT+ enabled. Garmin, Wahoo, Scosche, and Mio devices that have ANT+ technology have been tested and work with our system. FITBITs Do not work with our system.
Rental heart rate straps should be left on the bike or returned to the front desk at the end of class. Should you forget to turn in the strap, please return it as soon as it is convenient. Heart rate straps not turned in after 3 days will be assessed $1 per day fee. Straps not returned in 10 days will be considered lost and you will be billed the replacement cost ($79 for the armbands). Please notify management if there are extenuating circumstances.
The Firm Cardio Studio offers reduced rate monthly memberships on a 6 or 12 month contract. Should circumstances prevent you from completing the duration of your contract, you will be charged a chargeback or “cancellation fee” based on the rate difference between the discounted membership rate and the month to month rate. For instance if you completed 3 months of a 12 month contract, the cancellation fee would be equal to 3 times the difference between the 12 month rate and the month to month rate. (If you save $20 per month on a 12 month program that fee would be $60.)
Please see the contract overview documentation or your contract for additional information.
Once you have completed your initial contract, you may cancel at any time without penalty.
STORE CREDIT / TAB
If you routinely purchase small items from the ProShop (Water, Snacks, Drinks), you may wish to purchase “store credit”. Then when you need to make a purchase a staff member can simply subtract the payment from your “store credit” account. You can view your purchases and balances by logging into your account.
EQUAL OPPORTUNITY POLICY STATEMENT
The Firm Cardio Studio, enrolls and maintains memberships without regard to race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex, sexual orientation or age. It is further club policy that no circumstance or conduct undertaken by club personnel shall have the effect of discrimination on the basis of any of the aforementioned classifications. All club members shall have full and equal access to the club facility. All members with disabilities shall be entitled to reasonable accommodations for their physical and mental impairments. Any member who believes that he/she is/has been treated unfairly on any of the aforementioned matters should first report to club management at 682-251-8438.
PERSONAL INFORMATION AND PRIVACY
PHYSICAL ASSESSMENT /PERSONAL TRAINING / INJURIES
Physical Examination. We strongly recommend and encourage you have a complete physical examination prior to beginning any new exercise or nutrition program.
Fitness Assesments. Fitness assessments are available to anyone. The cost for non-members ranges from $35.00 to $75.00. Platinum members may receive a complete Fitness Assessment annually at no cost. Progress updates at 6 weeks, 12 weeks, 6 months and 9 months are also available at no charge to Platinum members. It is highly recommended that you schedule an assessment before or soon after you begin a workout routine.
Free Fitness assessments are also available to anyone allowing us to publish your success story as part of our marketing program.
Training Services. Our personal training services include instruction, coaching, advice, lessons or demonstration concerning physical exercise, physical fitness, exercise strategies, nutrition, wellness, fitness products, fitness equipment and other fitness-related activities by personal trainers, nutrition coaches, teaching pros or other instructors (“personal training”). Personal training services are available to members, typically for a fee per session, upon completion of a Fitness Program Agreement with one of our trainers. Trainers work independently of the studio.
Injuries. If you are injured while on the premises, please seek immediate assistance from a staff member or management. Our Member Experience Engineers are CPR and AED or First Aid Certified. A Team Member can provide or arrange for appropriate medical assistance and complete an incident report.
You must check in at the front desk. Please check in with the Member Experience Engineer at the desk or use the sign in kiosk if an MEM is not available.
The Firm Cardio Studio offers free wifi as a courtesy to members. Please ask a staff member for the password. If you are a current Spectrum Internet customer, you may login using your Spectrum account login information.
MEMBERSHIP FREEZE POLICY
Qualification and Notice Requirements: The Firm Cardio Studio will only freeze your membership if you are in good standing, you are current on your monthly dues. Freezes are in 30 day increments from your “draft” date (the day of the month your membership fee is paid). You must provide at least fifteen days’ notice for a freeze request to allow The Firm Cardio Studio to process your request, and you qualify for one of the three categories below:
Medical Disability: You must provide The Firm Cardio Studio with verification from your physician stating your medical disability will prevent you from using The Firm Cardio Studio facilities. The minimum term for a medical freeze is three months and the maximum is six months.
Active Duty Military Transfer or Extended Volunteer Assignment: You must provide The Firm Cardio Studio with a copy of your transfer, deployment or extended volunteer assignment orders. There is no minimum or maximum for assignment freeze. If you request a specific freeze term less than six months, your membership and monthly credit card charge will automatically resume at the end of the specified time. If you request a specific freeze term greater than six months, or you do not specify a freeze term, you must contact The Firm Cardio Studio to reactivate.
Temporary Employment Transfer: You must provide The Firm Cardio Studio with verification from your employer, on company letterhead, that you are being temporarily transferred. The location of your transfer must be more than 25 miles from the nearest The Firm Cardio Studio location to which you have access. The minimum term for a temporary employment transfer freeze is three months and the maximum freeze is six months.
Extended Freeze: As a courtesy to our members, The Firm Cardio Studio may approve or deny your request for an extended freeze for reasons other than those listed above. The maximum length of an extended freeze is 12 months. If The Firm Cardio Studio does not receive notification to reactivate or further extend your freeze within 12 months, your membership agreement will be terminated and your account will be billed any cancellation fees due.
Dues During Freeze: Once The Firm Cardio Studio approves a membership freeze no further dues will be collected with respect to such time and your right to use The Firm Cardio Studio is frozen or suspended, The Firm Cardio Studio can deny you access to the studio during such freeze. In the event your membership is prepaid, the term of the prepaid membership shall be extended, without further dues, for the same period of the freeze. Except for military freezes greater than 6 months or unspecified, your membership will be reactivated and your monthly credit card charge will automatically resume at the end of your freeze period.
The Firm Cardio Studio encourages you to bring friends, relatives and business associates for a guest visit. We strongly recommend that you make an appointment for your guest’s visit and a tour/orientation may be required. A guest must check in at the front desk, be at least 18, sign a medical and injury release form and pay a guest fee if required before using The Firm Cardio Studio facilities. A parent or legal guardian may bring a minor as a guest if the adult member agrees to sign the appropriate release forms. The Firm Cardio Studio may restrict the number of guests and times you may bring guests. Guests are treated as “drop in” and may not reserve a spot in advance. You must inform guests about these Policies.
USE OF THE FIRM CARDIO STUDIO FACILITIES
Availability of Facilities: The Firm Cardio Studio facilities or services, including but not limited to, classes, equipment, babysitting, may have limited hours, be discontinued altogether at anytime, or be offered on a “first come first serve” basis. The Firm Cardio Studio reserves the right to charge a separate participation or reservation fee for any or all of these facilities or services. Use of The Firm Cardio Studio facilities or services are authorized and limited pursuant to your membership agreement.
Conflicts Regarding Use: Please don’t linger in exercise studio after class because staff needs to get in and set up for the next class. No member should monopolize the equipment or weights. Instructor-less classes are on a first come first serve basis, please sign up in advance to reserve. If for any reason, you will not be able to make the reserved class, please release your reservation either on the website (from “Your Classes”) or by phoning the studio.
Weights & Other Equipment: If you remove weights and/or equipment from a studio, please return it when done so that the next class or member may have access to the equipment as well.
Bathroom and Showers: The Firm Cardio Studio offers showers as a convenience for our members. Please be aware that others may need to use the facilities as well. If there are others waiting to use the bathroom while you shower, use the privacy screen to allow other use of toilet and sink areas while showering.
The Firm Cardio Studio offers one women only and one “family” bathroom. Either men or women may use the “Family” restroom. No men may use the women only.
No Solicitation: The Firm Cardio Studio facilities are provided for the private use of club members only and are not open to the public. Any solicitation within any club is absolutely forbidden. This includes, for example: solicitation for profit, political purposes or any other reason; use of petitions; distributing or posting leaflets, notices or advertising anywhere in a club facility; or leaving multiple copies of leaflets or other papers in any club without permission of management.
GENERAL POLICIES FOR MINORS
Please check with the front desk for specific Rules, Policies and fees covering the Kidz Klub (babysitting) and minors. You and your minor children must follow any such Rules or Policies and pay any applicable fees. To join, all minors need the financial guaranty of a parent or guardian and the parent or guardian must sign the membership agreement.
Minors Under 12: Must be accompanied by a parent or guardian at all times when in the facilities, unless the minor is registered in Kidz Klub or participating in a The Firm Cardio Studio approved youth program. Parent or Guardian must remain on the premises as long as the minor is in the Kidz Klub under supervision of staff. Please do not leave your child unattended in the Kidz Klub. If your minor child does not behave, The Firm Cardio Studio may ask you to make other arrangements.
Minors 12 – 17: May use The Firm Cardio Studio facilities without being accompanied by a parent or guardian if the minor is a member and their parent or guardian signed the financial guaranty and the membership agreement. The Firm Cardio Studio reserves the right, at its discretion, to require that a parent or guardian accompany a minor.
The Firm Cardio Studio provides cubbies for members to use only while working out in the studio. Do not leave any valuable property in a cubbies at any time. The Firm Cardio Studio is not responsible for any theft of or damage to your property. If you leave your property, The Firm Cardio Studio shall have the right to donate your property to charity.
PROHIBITED ITEMS AND ACTIVITIES
No Alcohol, Drugs, or Smoking: You cannot engage in any activity at The Firm Cardio Studio while under the influence of illegal drugs or alcohol. The Firm Cardio Studio does not permit smoking (including e-cigs), alcohol, or illegal drugs, including steroids, in any of its facilities.
No Weapons: No weapons of any kind are permitted in The Firm Cardio Studio facilities.
Taking photos or filming of others is not permitted without their prior knowledge and consent, and under no circumstances is any photography or filming permitted within the Kidz Klub, or bathrooms.
Food & Beverages: The Firm Cardio Studio reserves the right to limit the consumption of food or beverages in workout areas. No food or drink is allowed in the Kidz Klub.
Outside Equipment: The Firm Cardio Studio reserves the right, in its sole discretion, to limit or restrict the use of outside equipment in the club.
Training Services. Our personal training services include instruction, coaching, advice, lessons or demonstration concerning physical exercise, physical fitness, exercise strategies, nutrition, wellness, fitness products, fitness equipment and other fitness-related activities by personal trainers, nutrition coaches, teaching pros or other instructors (“personal training”). Personal training services are available to members, typically for a fee per session, upon completion of a Fitness Program Agreement.
- No Personal Training by Members or Guests. You may not solicit or conduct on the premises any personal training as defined above, with or without compensation. The Firm Cardio Studio retains sole discretion to determine whether a member or guest is engaged in personal training.
- Leagues. You may not organize your own informal or formal sports leagues, tournaments, or programs. We may from time to time offer leagues or other organized activities. The Firm Cardio Studio retains sole discretion to determine whether a member or guest is engaged in organizing or participating in non-sanctioned league play.
- Cell Phones and Other Mobile Devices. Cellular phones and other mobile devices may not be used in photographic or video mode in any rest room or other private area of the center, or in the child center or Kidz Klub. Please use common courtesy when using mobile devices in other areas.
- Animals. You may not bring any animal on the premises unless it is a service animal performing its duties in the care of a person who requires its assistance or is an on-duty law enforcement animal (“exempt animals”). All exempt animals must be licensed, vaccinated and have identification tags (where applicable); must remain leashed or caged and under a responsible person’s control at all times; and must be removed immediately if it causes a disturbance, interrupts the work of others or poses a health or safety risk to those who are exposed to it. The animal’s owner must promptly remove animal waste and is liable for any damage caused by the animal.
- Damage to Studio. You may not damage the studio in any way, including but not limited any damage to, or theft of, exercise equipment, towels, supplies or other center property, such as balls breaking lights. If you, your child or a guest damages the studio, you are financially responsible for the repairs or replacement.
DRESS / TOWEL POLICY
The Firm Cardio Studio requires you to wear appropriate clothing and footwear while in its facilities. Here are general guidelines: gym shorts, T-shirts, jogging, aerobic and sweat outfits are all right for exercising or aerobics, but street clothes/shoes and jeans are not. This is for your safety and not as a fashion statement.
The Firm Cardio Studio provides towels for your personal use while in the studio. Please placed used towels in the proper receptacle.
While in The Firm Cardio Studio facilities, The Firm Cardio Studio does not permit and will not tolerate any inappropriate conduct. Such conduct includes, without limitation, using loud, abusive, offensive, insulting, demeaning language, profanity, lewd conduct or any conduct that harasses or is bothersome to members, guests or The Firm Cardio Studio employees. Remember the golden rule. If you can’t say something nice about someone, don’t say anything at all. We are all here for our health and there is absolutely no reason to be mean, disrespectful or hateful to another person.
VIOLATION OF POLICIES OR RULES
If any member or guest violates any of the Policies or Rules, The Firm Cardio Studio will ask that person to stop or leave. A member’s violation of any of the Policies or Rules may also cause The Firm Cardio Studio, in its sole discretion, to terminate that person’s membership and/or other agreements.
Use of steroids to increase strength or growth can cause serious health problems. Steroids can keep teenagers from growing to their full height; they can also cause heart disease, stroke, and damage liver function. Men and women using steroids may develop fertility problems, personality changes, and acne. Men can also experience premature balding and development of breast tissue. There are also civil and criminal penalties for the unauthorized sale, use, or exchange of anabolic steroids.
REFUNDS, RETURNS AND EXCHANGES
- Merchandise. Merchandise in like new condition with original packaging and tags may be exchanged or returned for a full refund up to 30 days from the original date of purchase. Proof of purchase is required, such as a receipt.
Memberships may be terminated at any time. Please notify management via email (firstname.lastname@example.org), mail (5801 W. IH 20 #310, Arlington, TX 76017) text (682-251-8438), phone (682-251-8438) or in person at least 10 days prior to the next billing cycle.
Unless otherwise required by law, we will issue refunds only to the payor as follows:
- Credit Card. Payments made via credit card will be refunded to the same credit card account used at the time of purchase.
- Cash or Check. Payments made via cash, check or bank withdrawal may be refunded by means of a Firm Cardio gift card, membership dues credit, or check. Refunds for payments by check will be processed within 10 days, unless the pay or provides a copy of the cleared bank draft or check from his or her financial institution in which case the refund may be made more quickly.
- EFT from Bank Account. Payments made via electronic fund transfer from a bank account (EFT or ACH) may be refunded by means of a Firm Cardio gift card, membership dues adjustment credit, or credit to the payor’s original bank account. Refunds will be processed within 10 days.
- Gift Card. Payments made via gift card will be refunded to a Firm Cardio Studio gift card or store credit.
MEMBERSHIP REWARDS PROGRAMS
Limited and unlimited members are eligible to receive rewards as follows:
For every 50 classes taken, Member receives $5.00 Store Credit. In addition towels are awarded for attendance as follows:
- 100 Classes = White Towel
- 200 Classes = Yellow Towel
- 300 Classes = Green Towel
- 400 Classes = Purple Towel
- 500 Classes = Black Towel
For every 50 social shares, member receives $5.00 store credit.
Refer a Friend
When you refer a friend and they purchase a Platinum 6 or 12 month membership, you receive $25 store credit. Gold Membership pays $10 store credit and Silver Membership pays $5.00 store credit. Pay as you go and specials are rewarded based on 10% of the initial purchase price in store credit.
To be eligible, the friend must enter your name under “referral”
Member Discount on Merchandise
All Limited and Unlimited Members receive 10% discount off of eligible ProShop Purchases. (Discounts do not apply to sales items).
Birthday and Anniversary Gifts
Gifts are awarded to members for birthdays and Anniversaries.